Rehearse the hard conversation.
Three people practice a real work conversation. One speaks, one listens, one observes. A trainer runs the room.
Round 1 of 3
2:00
- Danaspeaker
- Marcuslistener
- Priyaobserver
Speaker's prompt. Raise a real issue you have not brought up yet. State the facts and make one clear request.
How a session runs
- 1
The trainer teaches one skill
Fifteen to twenty minutes on a single skill, such as raising an issue early or making a clear request.
- 2
The class splits into trios
Each person gets a role, a prompt and a countdown. Nobody has to organize anything.
- 3
Roles rotate every round
Everyone speaks once, listens once and observes once. The observer gives feedback after each round.
- 4
Everyone comes back together
The trainer leads a short debrief, and each person signs the session before leaving.
Why three seats
Most training tells people what a good conversation sounds like. Here they have one, hear one and watch one, all in the same hour.
- Speaker
- Says the thing they have been putting off, out loud, with a prompt that keeps it to facts and one clear request.
- Listener
- Hears it through without interrupting or fixing, then repeats it back before responding.
- Observer
- Watches what worked and names it. Seeing a conversation from the outside is a skill of its own.
A typical program
Twelve sessions, usually one a month, each on a single skill people can use the next day. Programs are adjusted to the company, and a shorter version runs six sessions.
Communication
- Workplace communication fundamentals
- Reading and responding to coworkers and customers
- Direct conversations
- Resolving conflict between team members
- Written communication at work
- Handling customer issues
Working as a team
- Team problem solving
- Running effective team meetings
- Measuring your work
- Priorities and accountability
For managers and supervisors
- Leading a team
- Coaching conversations
For companies where issues go unsaid too long
A missed handoff, a customer complaint nobody owned, a coworker who keeps interrupting. Small things turn into expensive ones when people do not know how to raise them.
In each session people bring a real situation from their own job, not a script. They leave having said it once already, to someone who listened.
Sessions have a fixed length and a regular day, so managers can plan coverage around them.
For trainers
The room runs itself
Groups, prompts, timers and role changes are handled for you. You move between trios and see which one is asking for help.
Attendance without paperwork
Join and leave times, sign-in and your sign-off are kept for every session.
Practice rounds are not recorded. Employers see who attended, not what anyone said.
Questions
Are the practice rounds recorded?
No. Nothing said in a trio is recorded or stored. Employers see who attended, not what anyone said.
How big is a class?
Up to twenty people with one trainer. A larger group adds a second trainer.
Does it work on video as well as in a room?
Yes. A trainer is live either way. On video, the session runs alongside the call your team already uses, and trios meet in breakout rooms.
Do people need to prepare?
No. Each person brings a real situation from their own work, and the prompt does the rest.
Who is it for?
The people doing the work: frontline staff, supervisors and managers. It is not a leadership retreat.
Run a pilot with one team.
Tell us about your team and we will set up a first session: one group of up to twenty people, with a trainer.
Or try a round first